[Resolved] Viveks India — Sub standard product quality- lg tv sold by viveks, t.Nagar

RAJAN70

from Delhi, Delhi

Address:	600015
Website:	www.viveks.com

My friend cum Brother Sabapathy - Saidapet has brought LG LED TV from VIVEKS - North Usman Road on 13.11.2016 vide their invoice no : SOJ[protected] for Rs.32300.
This TV got issue 3 times before end of January 2017 - i.e before 3 months from the date of purchase. LG has repaired it repeatedly and finally on 29.01.17 they inspected and confirmed that LED PANEL (picture tube) is defective and needs to be replaced.
We clearly understood that it is an sub standard product manufactured by LG INDIA. LG India is not understanding the customer's pain instead arguing to avoid replacement of TV which is totally not acceptable. If they cant replace the TV, let them give it in writing stating their products for failure free. So that all LG customers can be aware of their quality level and raise the concern if situation arises. VIVEKS is not showing much interest in resolving this issue even after it was escalated to their product head

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May 11, 2017

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Feb 23, 2017

Updated by RAJAN70 VIVEKS PVT LTD. IS NOT SHOWING INTEREST IN RESOLVING CUSTOMER PROBLEM. THEY ARE UNABLE TO UNDERSTAND CUSTOMER'S PAIN. LG TV WHICH FAILED WITHIN 3 MONTHS SHOULD BE REPLACED ON FOC BASIS INSTEAD OF REPAIRING. IF THE PRODUCT FAILED AFTER 6 OR 8 MONTHS, THEY CAN TALK ABOUT WARRANTY TERMS AND CONDITIONS AND NOT FOR THE PRODUCT FAILED WITHIN 3 MONTHS. THE SUB STANDARD QUALITY LED TV HAS BEEN SOLD TO US AND IT IS THE RESPONSIBILITY OF VIVEKS PVT. LTD TO ARRANGE FOR REPLACEMENT OF THE SAME. IN TURN THEY CAN PENALIZE LG INDIA FOR SELLING SUCH WORST QUALITY PRODUCT TO THEM AND HARASSING THE CUSTOMERS OF REPUTED VIVEKS CUSTOMERS.. BOTH OF THEM SHOULD NOT EXPECT CUSTOMER TO ACCEPT THE POOR QUALITY PRODUCT IF IT FAILED WITHIN SHORT PERIOD WHICH HAS BEEN PURCHASED AND NOT GIVEN ON FREE OF COST. EXPECTING REPLACEMENT TV FROM VIVEKS.

Feb 25, 2017

Connect to Viveks's response We regret the inconvenience caused. Please share your Billing details or complaint ID at customercare.[protected]@viveks.com We will get back to you at the earliest.

Mar 06, 2017

Updated by RAJAN70 INVOICE NO : SOJ[protected] / 13.11.16 - LG TV - FAILED ON 29.01.17 WITHIN 3 MONTHS. NEED REPLACEMENT TV OR ELSE WE WILL GO LEGALLY AGAINST VIVEKS AND LG FOR SELLING SUB-STANDARD QUALITY PRODUCT. YOU ARE NOT UNDERSTANDING THE CUSTOMER'S PAIN. ALREADY WE STARTED POSTING ABOUT THIS ISSUE IN FACE BOOK. SOON, IT WILL BE DONE THRO WHATSAPP AND TWITTER WITH SPECIFIC NAME ABOUT VIVEKS AND LG INDIA TO SAVE CUSTOMERS HARD EARNED MONEY.

PLEASE DONT TALK ABOUT PANEL REPLACEMENT. IF LG IS NOT SUPPORTING YOU TO RESOLVE YOUR CUSTOMER ISSUE, WHY YOU ARE SELLING LG PRODUCTS ? DOING REPLACEMENT IN WARRANTY IS NOT AN IMPOSSIBLE THING. IT IS HAPPENING EVERYWHERE. DON'T TRY TO TEACH US ABOUT WARRANTY TERMS AND CONDITIONS FOR THE TV FAILED WITHIN 75 DAYS (THAT TOO IS REPEATED COMPLAINT)

NEEE NEW TV AS REPLACEMENT.

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Comments

Vivekshepa009

from Shahganj, Uttar Pradesh

Very bad service, it's really irritating too much, they don't really in a proper manner. In beginning they were going nice speech, but services is really bad, i will not refer anyone for onida.