Viveks Store Omr Branch — Product Not delivered and staff doesn't respond | |||
Hi, This is Amit Kadam and I have purchased below items from Viveks OMR Kadanchavadi branch 1) Samsung Washing Machine 2) Sharp AC 1.1 ton Bill No:11N21401695 Viveks website diplays stale ad and they had offer for Sharp AC which was displayed right now as well and that offer was denied on Viveks OMR shop and though I bought above items They have agreed to deliver on 10 June 2014 between 6-8 PM. None of Viveks customer care informed us about delivery and inturn we need to call viveks personnel for delivery time. The products purchased not delivered on 10th June 2014 and we have not got any call from Vivek to inform about the same. Again I enquired and they told Stock was not available and it can be delivered next day 11th Jne 5 PM IST.They dont have any stock and they simply lieing to customer . I have waited till 7:30 PM next day and wondered product is not delivered and called back to Vivek personnel and he refused to deliver on 11th June and not responding to call nows. Viveks is cheating with customers Also staff can not speak in English and its difficult to communicate with these guys.Please stay from Viveks shop and its horrible experience with them Thanks, Amit Was this information helpful? | |||
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Comments
To further update its now 14th June Both Samsung washing machine is not installed. Viveks has stopped picking up call. Please NEVER BUY FROM VIVEKS OMR Branch...Prices are very high compared to other authorised dealers in chennai and also NO service. There is something fraud going within staff and they are showing advanced models and delivering old models. I complained to Viveks about they have billing wrong product for sharp AC but they said its internal billing for our purpose and system codes and you will receive correct model.When the old product model is delivered of less price for advance Sharp AC Plasm cluster model. If you are not smart, these people will loot lot of money from your pocket. I looked at market price of old model delivered and its 32-34 i.e again not on online snapdeal.. it with authorised sharp AC Dealers. I have boudht through finance so they are now saying they can not cancel my products. Yet no product is installed and wrong AC model delivered by Viveks. Please help how to proceed on this matter and let me know how I can cancel products.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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We sincerely apologize for the inconvenience caused to you. At Viveks we are serious about our customer satisfaction and work hard to get to the bottom of any customer complaint. We will look into the situation immediately. You can reach us at 91-[protected]
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Customer Care
Viveks