Viveks — They cancelled my warranty

Baala krishnan (Krish)

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600020

Verybad!! We booked a daikin A/c and we got it delivered. No one came installing it for almost 2 weeks, so what we did was we installed it with a A/c mechanic for 500rs, then the stabilizer which they gave was faulty. So I went to inquire about it, where I discovered they canceled our warranty. They said the warranty is active only when the company members come and install themself!.. They asked for, 1500rs installation fees too. So because the company didn't care about installation, we did ourselves.. And we get punishment as "No WARRANTY "?? What kind of business you people do??.. The warranty is for the compressor and what it had to do with the installation?? Very bad! I will not recommend viveks for my friends and family.

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Comments

Daikin Air Conditioners / DaikinIndia.com Customer Care

from Delhi, Delhi

Dear Baala krishnan (Krish),

Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team. Kindly share your contact details/complaint no. at [protected]@daikinindia.com so that our team can assist you.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

Daikin Air Conditioners / DaikinIndia.com Customer Care

from Delhi, Delhi

Hi Baala krishnan (Krish),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Thanks & regards,

Customer care Team
[protected]@daikinindia.com
[protected] /[protected]

seethapathykannan

from Noida, Uttar Pradesh

installation report and warranty card not given.

Hitachi 1.5 ton split A/c. Invoice No:[protected] dated :06/04/2014 . Not yet received the Installation report or warranty card . Registered thro customer care and over phone no response.