Vodafone — About salesman

I am from malout (152107). I am retailer of vodafone. Here salesman are not working properly. They don't load our mobile no. When ever i try to call them they say you are not atteched with uh. Ask someone else. Now i am faddup i don't know what to do. If i say to distributor he also said i don't know just talk to our agents i don't know about it. Because we have another work to do we have many more agencys