[Resolved]  Vodafone — amount deducted from my balance without downloading anything

I received a msg as below on 14th sept, 2020.

"hello!
Thank you for downloading carban_game from carbun8.
You have been charged rs. 15
Your balance is rs. 37.63"

I neither did any service activation nor downloaded any game as mentioned.

When i called customer care representative he told me that such transaction is not showing to us so we can not do anything. Now how can i get my money back?

This type of deduction is also happened in past but now it is very frequent, my account was also deducted one month before for some other value added services.

Please care for your customers otherwise customer will not care for you.

And yes i wanty 15rs. Back.

Thank you.