[Resolved] Vodafone — Amount deducted on not used item

Mukesh Lakdawala

Address:

Surat

Today i recived message to deduct ₹ 15 from by balance for downloading carban_game from carban8 at 11.56am. At that time i am not useing mobile but i am working on my desktop office work. If i am not useing mobile at that how that one download? This one was absolutely cheating with customers. Please refund my amount for the same

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Aug 8, 2021

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2020

Vodafone India Customer Care's response Dear Customer,

As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal