Hi I got a new connection with Vodafone for my business and mostly for incoming calls.
I started using the phone as they gave me message to disconnect the number if i do not use my phone. Downloaded the Vodafone app on the iPhone 5s.
The notification showcased some special offers and the call to action button (CTA) read "Know More".
Upon clicking the button "Know more" it activated the plan to 399 per month. If it was an activation button shouldn't it say "Activate Now"? The same happened with a data pack to with the push notification and they activated the pack. Escalated this issue the Vodafone store in Koramangala Bangalore. They kept hiding behind their system and failed to understand my issue. They have suspended my number. I have used this number for all my marketing campaign which is technically a loose in Business for me. I have not received any help from Vodafone. This a technical bug at their end and a User Interface issue. I have been billed for 1800 for it and they are telling me I have got value out it. I also use ACT Fibernet with 350GB plan and airtel with over 40Gb of pending data on the other number. I would not have the need for 1Gb on Vodafone and pay a fee of 1800 for it's usage.
To add to that in the special offers suggested in the application there was one booster pack for 1gb costing 250 and one more offer for 5gb costing 250. why will would one activate the 1gb pack if you getting 5gb for the same price.
Everyone seems to cover behind the so called system and are unable to provide value to customers. The store said I got value for their service, Shouldn't it be the other way around? Should I being the customer who needs to tell if the service was of value to me or not? Why are consumers not empowered in our country? We are a nation of consumers and all these MNC's are ripping us off in bits and not offering real value. Was this information helpful? | 
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