[Resolved] Vodafone — automatically debiting charges towards vas without i option

snbprasad

from Tenkasi, Tamil Nadu

Address:

India

Vodafone is automatically debiting charges towards vas. I never opted and i never given second consent. On 14.9.20, they debited rs.49. Inspite of sending mail to customer care, they rejected as second consent made. So, vodafone software itself is bogus and they cheating customers. High level cyber fraud enquiry should be conducted by cbi.
They are not yet refunded the amount. So, i am lodging complaint for refund of rs.49 wrongly debited to my balance.

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Sep 18, 2020

Complaint marked as Resolved

They resolved the complaint. They emailed through [email protected]. They informed that complaint to be lodged within 24 hours and SMS the word STOP to 155223 which is toll free. They recommend CAS app of TRAI.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2020

Vodafone India Customer Care's response Dear Customer,

We are glad to know that your issue is resolved now. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal