[Resolved]  Vodafone — balance deduction from main balance

Address:731204
Website:www.vodafone.in

Dear sir, i am a prepaid customer of your company from last three year with no [protected]. Recently i faced balance deduction issue on my no. I had 61 as a main balance but now its deducted and shown as 35. I have unlimited pack of rs.398, so i want to know why this deduction occures in my account and also refund the money. I called ur complaint no 198 but they never gave a suitable reply they always told that systems are down we cant help please call again after 4 hours, even there seniors are also not ready to talk they are alwys unavailble.
This is very pathetic situation for me as a customer. Im forwarding this complaint as a last hope before switching to other network. Hope u will take some action regarding this and inform me too.
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Jun 21, 2019
Complaint marked as Resolved 
Dear madam, How can u expect from your customer that when he has unlimited pack, he check his account balance on daily basis and if he has deduction in his account he will inform u immediately.. i know my balance is 61 on date when i recharged my number i.e. around 28 or 29 may 2019, after that when i checked my balance i found this discrepancy, and then i informed u on ur complaint no 198 but three times continous failure, i am compelled to lodge this complain . So i request u to check deduction details from 28th of may, if u do this surely you can help me. Thanking you, waiting for your response
Vodafone India customer support has been notified about the posted complaint.
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