[Resolved]  Vodafone — bill payment not posting

Address:

Purba Medinipur, West Bengal

Unstarred vodafonecare.[protected]@vodafone.com 28 January 2014 20:46 Add star Tarun Bankura <[protected]@gmail.com> 28 January 2014 20:57 To: vodafonecare.[protected]@vodafone.com Cc: "appellate.wb" <appellate.[protected]@vodafone.com>, nodal.[protected]@vodafone.com Reply | Reply to all | Forward | Print | Delete | Show original Today i went to vodafone store, having gone i see store was shutter down at 11am.no one is not there, how did you tell that and getting me confirmation to next visit.i went yesterday also at same time.please check it properly if i prove it by sending photo of your store close position what will be punished against you.you intercommunicating to me.i have all proof i am sending all the photo and scan receipt to consumer forum.you people helping me enough, don't have to help me anymore.i will take legal action against it... On 28/01/2014, vodafonecare.[protected]@vodafone.com <vodafonecare.[protected]@vodafone.com> wrote: > > > > > > > Dear Mr. Bankura, > - Hide quoted text - > Thank you for your time to explain your concern regarding feedback on > Vodafone Store for your Vodafone Mobile Number [protected]. > > Based on your email below, we would like to inform you that the Vodafone > Store in Haldia is non-operational on all Sundays. We confirm that there is > renovation work going at the said store but assure you that the store is > open between 10.00 am to 8.00 pm between Monday to Saturday. > > Please note that the call, got disconnected during our disconnection, post > which we tried several times but the call did not get connected. We would > request you to visit the store with the original receipt for necessary > validation and action. > > The Service Registration number assigned for this correspondence is >[protected]. > > In case you need further assistance, please do call us or e - mail us at > vodafonecare.[protected]@vodafone.com . We will do our best to help you. > > Happy to help > > Tanumoy Banik > > Vodafone Care > > Contact numbers > > For Enquiries: 111 or +91-[protected] > > For Complaints / Requests: 198 (toll free) > > Fax number: +91-([protected]) > > E-mail: vodafonecare.[protected]@vodafone.com > > Website: www.vodafone.in > > Every 3000 sheets of paper cost us a tree. Let’s conserve. > > SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. > > > > > > - Hide quoted text - > -----Original Message----- > From: Tarun Bankura [mailto:[protected]@gmail.com] > Sent: 28 January 2014 14:51 > To: VODAFONECARE (KOL-NE), Vodafone India > Cc: KOL-CS-appellate.wb; KOL-CS-nodal.wb > Subject: Re: payment not posting > > Hello > As you told to me to visit vodafone store, i went there yesterday and > today, having gone there i saw the store was closed.according to local > ressident it been close since more one week.what is this?is this harrasment > or joking with me.without knowing you people suggest me to visit > store.really disgusting your service, please dont miscommunite with us.store > is closed and you telling visit here. > Please dont do that again. > > On 26/01/2014, vodafonecare.[protected]@vodafone.com <vodafonecare.[protected]@vodafone.com> > wrote: >> >> >> >> >> >> >> Dear Mr. Bankura, >> >> Thank you for your time to explain your concern regarding payment >> posting issue for your Vodafone Mobile Number [protected]. >> >> Based on your email below, we would like to inform you that we will be >> able to do the necessary payment posting post validation of the >> original receipt as per current specifications. Hence, you are >> requested to visit the Vodafone store at Haldia (where you had made >> the payment) for necessary validation and payment posting. >> >> The Service Registration number assigned for this correspondence is >>[protected]. >> >> In case you need further assistance, please do call us or e - mail us >> at vodafonecare.[protected]@vodafone.com . We will do our best to help you. >> >> Happy to help >> >> Tanumoy Banik >> >> Vodafone Care >> >> Contact numbers >> >> For Enquiries: 111 or +91-[protected] >> >> For Complaints / Requests: 198 (toll free) >> >> Fax number: +91-([protected]) >> >> E-mail: vodafonecare.[protected]@vodafone.com >> >> Website: www.vodafone.in >> >> Every 3000 sheets of paper cost us a tree. Let's conserve. >> >> SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. >> >> >> >> >> >> >> >>[protected] Forwarded message[protected] >> From: Tarun Bankura <[protected]@gmail.com> >> Date: Sat, 25 Jan 2014 23:19:59 +0530 >> Subject: Re: payment not posting >> To: vodafonecare.[protected]@vodafone.com >> >> Hello >> i just want to mention here one word what a service!just tell me why i >> have to go for that&why i will give extra time for that.i have shown >> my recept to your collection boy.what did you want to mention here, i >> am liar.my money recept is false.This is the simple way to check, if >> you checked your duplicate money recept with my recept number whice >> name &number is registered in your recept book.you will do mistake & i >> will runing after that.i didnt expect from your end.This is simple >> problem just check your money recept.i will go to consumar forum and i >> dont want to continue with you.enough is enough.your executive will >> mistake i will suffer. >> Please send someone to collect last bill&i give letter to disconnect. >> >> On 25/01/2014, vodafonecare.[protected]@vodafone.com >> <vodafonecare.[protected]@vodafone.com> >> wrote: >>> Dear Mr. Bankura, >>>Thank you for your time to explain your concern regarding payment >>> posting issue for your Vodafone Mobile Number [protected]. >>>Based on your email below, we would request you to visit the >>> Vodafone store at Haldia along with payment receipt for necessary >>> payment updation. >>> Our executive Mr. Tanmoy Bhattacharjee will assist you further >>> regarding the matter in concern. >>> The Service Registration number assigned for this correspondence is >>>[protected]. >>> In case you need further assistance, please do call us or e - mail us >>> at vodafonecare.[protected]@vodafone.com .We will do our best to help you. >>> In case you need further assistance, please do call or email us. >>> We'll do our best to help you. >>>Happy to help >>>Kristina Peter >>>Vodafone Care >>>Contact numbers >>>For Enquiries: 111 or +91-[protected]For Complaints / Requests: 198 >>> (toll free) Fax number: >>> +91-([protected]) >>> E-mail: vodafonecare.[protected]@vodafone.com >>> Website: www.vodafone.in >>> Every 3000 sheets of paper cost us a tree. Let's conserve. >>> SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. >>> >>> From: VODAFONECARE (KOL-NE), Vodafone India >>> Sent: 24 January 2014 20:11 >>> To: [protected]@gmail.com >>> Subject: payment not posting >>> >>> >>> >>> >>> >>> Dear Mr. Bankura, >>> >>> Thank you for your time to explain your concern regarding payment >>> posting issue for your Vodafone Mobile Number [protected]. >>> >>> Based on your email and subsequent discussion, we would like to >>> assure you that we are investigating your complaint regarding the >>> aforesaid Vodafone connection. We request you to provide us with 48 >>> working hours so that we can revert to you with a conclusive response. >>> We solicit your co-operation in the interim. >>> The Service Registration number assigned for this correspondence is >>>[protected]. >>> >>> In case you need further assistance, please do call or email us. >>> We'll do our best to help you. >>> >>> Happy to help >>> >>> Tanumoy Banik >>> >>> Vodafone Care >>> >>> Contact numbers >>> >>> For Enquiries: 111 or +91-[protected] >>> >>> >>> For Complaints / Requests: 198 (toll free) Fax number: >>> +91-([protected]) >>> E-mail: vodafonecare.[protected]@vodafone.com >>> Website: www.vodafone.in >>> Every 3000 sheets of paper cost us a tree. Let's conserve. >>> SMS ACT GOGREEN to 111 (toll free) and get your bills only on email. >>> >>> >>> >>> >>> >>> -----Original Message----- >>> From: Tarun Bankura [mailto:[protected]@gmail.com] >>> Sent: 22 January 2014 20:23 >>> To: VODAFONECARE (KOL-NE), Vodafone India >>> Cc: KOL-CS-appellate.wb >>> Subject: payment not posting >>> Dear >>> sir >>> My name is Tarun Bankura, i have one Vodafone postpaid >>> number-[protected], as per bill was generated with this number i made >>> payment rs-330 to nearest Haldia Vodafone Store on 04-jan-2013. >>> store executive Name-Agnivo(as per name was mention on his t-shirt) >>> had given one money receipt to me from store.receipt details is >>> -c.c.no.HLD/VESL/FR/13-14, 6364 >>> but till now payment is not posting in my mobile number next bill is >>> generated again with late fine charge.i had complained customer care >>> so many times they gave time to resolved this but problem has not >>> been resolved within time.one boy name -Sambhu who came from your >>> collection agency as per complain i shown him my money receipt and >>> told all the details. >>> he also told me problem will be resolved in time now 18 days is over >>> problem is not resolved.although complain is raised and information >>> is given to agency till someone is calling me from Vodafone to pay >>> the next bill i told all the details to him also.all the people >>> telling that it will be resolved till now it has not been resolved. >>> please look into this matter urgent basis. >>> >>> >>> >>> >>> >>> >>> >>> >>> >>> >> > >