[Resolved] Vodafone — Change in Billing Plan without my confirmation | |
I received a call from Vodafone about an offer of different plan. I listened to the same. The guy at other end told me that I will receive a confirmation call and only after my confirmation, the new bill plan will be activated, if I agree for the same. However, without any further call, my billing plan was change to the new plan (which I didn't want at all) and I got SMS regarding the same.
When I called the customer care, they told me to send an email to corporate.[protected]@vodafone.com. But even after sending email, my plan is not yet changed. Now I once again mailed to the same address and following up the matter. It is really a harassment for the customer.
It seems that even if they revert my plan, they will charge for the new plan for the period I made to use the newer plan.
Makarand Padhye.
[protected]
[protected]@yahoo.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved After repeated calls and visits, I couldn't succeed. But after posting complaint here at www.consumercomplaints.in, I really got the result within 2 days.
The communication was forwarded by this forum to the VODAFONE, of which I got the intimation also.
And within 2 days, my plan was changed back to the previous one.
Though the charges for the period of changed plan were charged to me and the bill was sent accordingly, at least for future period I got my previous plan restored.
Thanx to the Indian Consumer Complaints Forum.
Ready to help others now.
- Makarand Padhye
98 33 145 148
[email protected] Vodafone India customer support has been notified about the posted complaint. | |
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