Vodafone — customer care issue and rude behave from customer care executive

Address:

Ahmedabad, Gujarat, 380058

I wanted to have one prepaid card of vodafone. I was requested by vodafone team to visit vodafone store with adhar card.

My first visit with bopal branch was fail because they was not have proper connection and could not able to do process.

My second visit : they asked to do payment of 500 payment and buy card with 82 days talktime. This card suppose to activate in next 2 days. After two days my card didn't start.

My third visit at bopal branch: they said within 2 hours card will activate. After two hours it was not started so i called to customer care. They said again you have to visit branch.

Second day again i called to customer care before going far location for vodafone store. Customer care team said you need to do verification at 59059. After verification i have waited two hour. After two hours i called again customer care and one lady named mona said "you dont know without recharge your phone will not activate". So cold and cheap lady she was so rude on call and she cut my call.

1. If i have already paid 500 then why vodafone asking more recharge in 2 days.
2. Why so many visits required for one simple prepaid card?
3. All customer care team have different answer to proceed. And non of works (Lack of training)
4. Mona type lady don't know how to talk with customer.

Almost same careless support my friends got and they moved to airtel. Me also going to move after this complain. This open complain will helps to other for taking decision.