[Resolved]  Vodafone — Customer care not helping

Address:

Mumbai City, Maharashtra

The customer care of vodaphone is not helping me. I tried reaching out at their customer care stores, on their helpline number for various circles (maharastra and goa, mumbai circle) but they are not resolving my issue and keeping my number on hold for almost 40 mins. The issue is that my sim is not working from past 1-2 month, it was working fine before that. I was using this sim from past 5 years. Currently the incoming outgoing both are not working. I initially called at customer care, they said it can be rectified on at Maharashtra and goa circle as my sim is of pune. I called at this number also, they said since i m in Mumbai location, mumbai circcle customer care can handle it. I called there also, they said they cant help because this sim belongs to pune and i need to call at Maharashtra and goa circle. Even though i tried conveying them that i already called and they only asked me to call here, still they said they cant help. I visited Mumbai vodaphone help center located at hiranandani, but they also refused to help saying that since this sim if of pune, they cant help and i need to call at customer care. I tried doing live chat with their technicians, they asked me to recharge the sim with some amount. I recharged it with 300 top up. Then again they said to recharge it with some recharge which gives validity, i did it for 11 rs as per their recommendation. Still the issue is not resolved. I called at their feedback and complaint center, they are not accepting my complaint saying that i cant log complaint from feedback section and asking me to dial 198 from my cell. I told them that my number is not working and so how can i call at this number, still they are not ready to help me. i asked them to connect me to some manager or supervisor, they kept me on hold till 45 mins after which i lost my patience and thought of registering a complaint here. Please help me