| Address: | Bangalore, Karnataka |
I have mailed many times regarding my transaction and provided all info which was to be provided bt thy dint respond the employee gave assurance of getting refund if not recharged bt have not got the same.
Below is the forwarded mails with customer and no reply.
Thu, Feb 4, 2016 at 1:14 PM
will i get reply or will get only acknowledgement replies??
On Tue, Feb 2, 2016 at 12:46 PM, lubna afreen n wrote:
will i get revert??
hw many times shd i follow up??
On Sun, Jan 31, 2016 at 9:38 AM, lubna afreen n wrote:
First and foremost my name is nt pawan plz check and reply.
here is the card details. do it at earliest im fed up with such follow ups.
On Sat, Jan 30, 2016 at 3:58 PM, wrote:
Dear Pawan,
Thank you for your email dated[protected] regarding recharge related query for your Vodafone number [protected].
We apologize for the delay in response and regret for the inconvenience caused.
We would like to inform you that as per the feedback received from our concerned team, we were unable to trace your transaction details, since there was no any transaction ID/reference number mentioned in your attachments. Hence we request you to provide full card number in excel sheet with password protected to check further.
Interaction number for reference: [protected].
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Chethan kumar
Vodafone care
Contact numbers
For Enquiries: call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198
Fax: +[protected]
E-mail: Vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx
Prepaid – Just dial *111# to know about Balance details, last 3 recharges and last 3 deductions.
Post-paid – Just dial *111# to know about your current tariff plan, bill amount & last 3 payments.
Transaction attached look after the same nd revert the refund
On 24-Jan-2016 10:35 pm, "lubna afreen n" wrote:
The bank is closed for today will ensure and send you the details at earliest.
On 23-Jan-2016 2:07 pm, wrote:
Dear Pawan,
Thank you for your email dated on 23-Jan-2016 regarding online recharge related quey for your Vodafone mobile number [protected].
We regret for the inconvenience caused to you.
As per telephonic conversation on 23-Jan-2016 at 12:15 PM, we would like to inform you that if any online recharge has failed or is unsuccessful for your prepaid Vodafone mobile number kindly revert back to us along with the below mentioned details to further help and assist.
1.Transaction details.
2.Amount.
3.Date of recharge.
4.Bank Statement (scan copy).
However, we identified that the mail id you have sent is not registered. Request you to register your mail id by sending SMS EMAIL to 199(TOLL FREE). The mail id will be updated within 15 minutes.
Data is a default service which will continue to remain active in your account even after deactivation of the data pack. Hence, if there is any data usage, the charges would be as mentioned below
1.Default data rate of 4p/10kb
2.MMS charges are Rs.3/MMS and surfing chares depending upon the MMS size
3.Maximum MMS Size of 1 MMS is 300KB
Any additional downloads (like games/song/wallpapers etc.) will be charged as per the product details mentioned along with the data charges.
Kindly find the docket number –[protected] for your reference.
In case you need further assistance, please do call or email us. We will do our best to assist you.
Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help,
Pradeep
Vodafone Care
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Prepaid - Just dial *111# to know about Balance details, last 3 recharges and last 3 deductions.
Postpaid - Just dial *111# to know about your current tariff plan, bill amount & last 3 payments.
On 1/23/2016 9:03 AM; From: afreenn.[protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Escalate the issue. The mail is to be forwarded to consumer forum if not reverted back.;
Hi Team,
Im v.much disappointed with your employee and you people, i recharged online of Rs.199 which was debited from my bank as well nd the next day went to our customer support in church street with (Pawan) and explained them abt the issue nd he assured me that the payment will made to bank r he'll pay the same frm his assurance bcoz of his assurance and moved frwrd fr next recharge. But im following with him frm a mth bt the same is nor done yet and more over he has blocked which is utter insult of customers by ur employee. I have provided evry details to him bt hav nt gt any response. I want my money back i dnt earn to waste on u guys.
Details of recharge:
No:[protected]
Rs.199.
date:15th Dec 2015
also find the mail from bank and also the mail sent to your employee below::;
[protected] Forwarded message[protected]
From: alert @ icicibank . com
Date: Tue, Dec 15, 2015 at 7:38 PM
Subject: Transaction alert for your ICICI Bank debit card
To: AFREENN.[protected]@gmail.com
Dear Customer,
Thank you for banking with ICICI Bank.
You have used your Debit Card linked to Account XXXXXXXX3303 for a transaction of INR 199.00 Info.IIN*I-Debit*vod on[protected]:38:41. The available balance in your Account is Rs. 1, 487.97.
[protected] Forwarded message[protected]
From: lubna afreen n
Date: Sun, Dec 20, 2015 at 1:25 PM
Subject: Online payment
To: pawan.[protected]@vodafone.com
[protected] Forwarded message[protected]
From: lubna afreen n
Date: Sun, Dec 20, 2015 at 1:25 PM
Subject: Online payment
To: pawan.[protected]@vodafone.com
Hi Pawan,
Hope u remember regarding the online payment of Rs.199, have attached the semi statement, let me knw wen will it be reflected to my bank account?
Recharge contact no:[protected]. Hope I get the revert soon.
Regards,
Lubna
[protected]
.
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