[Resolved] Vodafone — Deducted money from my account
L
Liji Jose
10 rs deducted from my account on 14th aug, i got an sms by saying, dear customer,
Thank you for downloading carban_game from carbun8.
You have been charged rs. 10. How it happen without confirmation??
. Refund the money as soon as possible, otherwise we'll complain in customer care court.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
Aug 14, 2020
Updated by Liji Jose 10 Rs deducted from my account on 14th Aug, I got an SMS by saying, Dear Customer,
thank you for downloading CARBAN_GAME from CARBUN8.
You have been charged Rs. 10 . How it happen without confirmation??
. Refund the money as soon as possible, otherwise we'll complain in customer care court.
Verified Support
Aug 17, 2020
Vodafone India Customer Care's response Dear Customer,
As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment