[Resolved]  Vodafone — Deducting amount from user account for promotional events from mydala and similar sites

Address:Pune, Maharashtra

Vodafone has charged me extra 500 me in my postpaid accout for promotional coupns from some websites mydala and myapex coupons without my consent. deals_mydala_99 myplex_ap_100 After following up with vodafone and mydala, it has been communicated that vodafone has tieup with mydala for promotional events and these will come up as ads on connecting to vodafone3G. and i[censored] hit any of these events then mentioned amount will be directly deductible from out account. My concern is that if i am not a member for any site like mydala and nor VODAFONE has taken my consent before deducting the amount then how come this amount be deductible. Being vodafone 3G user, they do not have any right to deduct amount from user account. Kindly refund all this deducted amount.
Was this information helpful?
No (0)
Yes (0)
Dec 13, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2014
Vodafone India Customer Care's response
Hi SGoel,

We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/1u8EJQK

Regards,
Vodafone India
Complaint comments 

Comments

No updates from vodafone yet. No one has even contacted me for the issue.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27112
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information