[Resolved] Vodafone — Deducting money from balance by sending unwanted games message

[Resolved] Vodafone — Deducting money from balance by sending unwanted games message

M Mohammed Nihal M

10 rupees has been deducted from my account on july 07th, i got an sms saying "thank you for downloading carban_game from carbun8. You have been charged rs.10". Without my confirmation how it will happen, same thing happened on jun16th aswell. When i called the customer care, their representative said they will deactivate the service and not able to refund the money. Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Nov 12, 2020 Vodafone India Customer Care's response Dear Customer, As per our records the deduction was done for a PPU i.e, pay per use service which is only deducted when some kind of services is used by customer on their consent. Hence, We are unable to provide refund for the used service. If you are not satisfied with the response you can write us on [protected]@vodafoneidea.com for further assistance. Regards, Snehal
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