Vodafone — Deduction of rs 150 from my talk time amount

Address:

Kolkata, West Bengal, 700034

I, satarupa maiti made the complaint before also that rs 150 was being deducted from my talk time amount on 19th january, 2016 by unnecessarily activating an offer on my number [protected], which I didn't activated. After that I called up vodafone compliant number 198 and made the complaint. Every time I am speaking to them they are saying that within 2 hours they will refund back rs 150. But after waiting for 2 hours I didn't get my money back. Is this the service we customers deserve from such a well known service provider. Seeking help from consumer forum.