Vodafone Delhi — Services & products

Address:	New Delhi, Delhi, 110075
Website:	www.vodafone.in

Dear Sir,


Whenever I called Vodafone care on [protected] or 198, reps transferred my call to IVR or disconnected my calls which is Zero Tolerance Act according to Call center Norms.

I dont know why Vodafone barred my services though my credit limit is 8000.00 INR.

I also wrote following Email to Vodafone

Thu 6/9/2016 2:13 AM

To: rishi.[protected]@vodafone.com
CC: vodafonecare.[protected]@vodafone.com

Hi Team,

This to inform you that I called Vodafone care [protected] for barring 2 no.s [protected] & [protected] during Feb' 16 to block 2 SIM Cards. I asked rep. to ensure no outstanding balance remains on these no.s as its sim lost case. I was asked whether I need sim to be delivered again, to which I denied as I no longer wanted to continue with those no.s. I was told that request has been taken to block those sims permanently & no bills would be generated thereafter. I still have each & every call recording with me where I was not treated well by customer care reps., where they transferred my calls to IVR without any reason, disconnected calls & a lot other ZERO TOLERANCE ACTs. Moreover when I called relationship manager Gaurav assigned to me, he was the most pathetic, illiterate guy I ever spoke with, who doesn't know how, what & when to speak in which way.

Despite I've cleared my bill for 2800.00 INR today, my services are still barred on 958271***5 despite I was told yesterday afternoon that th no. [protected] will be unbarred if I pay 2800.00 INR. If I wouldn't have bothered to try to be Loyal customer to Vodafone, I wouldn't have bothered to pay 2800.00 even. Vodafone proves that it hired not only hopeless Reps., but also useless relationship manager like Gaurav.

Regards,
Vijay Sony.


After writing the above Email Vodafone barred my Incoming calls as well.
Worst & Pathetic Customercare Ever recieved. they dont even know how to pay bills for Inactive Vodafone no.s. I was @ Vodafone store to pay the bill of my alternate inactive Vodafone no. because of which my Primary Vodafone no. was barred... These guys doesn't know how to clear the bill & they asked me to call relationship manager Guarav (who doesn't know how to speak in English) on [protected]. who answered the call & disconnect the call as if he has no time for customers. Rishi another person above RM doesn't answer the call during the working hours. They have timings to be called between 10am - 6pm on week days. but they don't seem to answer the call.

Worst Service offered by VodfoneCare lower & higher authorities.

Waiting for your response on my Email vijay.[protected]@hotmail.com.