To whom it may concern
I am using Vodafone mobile number bearing Account No :[protected] for the past 3 years now. However, during the past few weeks I am facing particular issues with discrepancies in billing. This problem particularly happened after the technical snag during the month of Aug 2015. Vodafone was undergoing some system updations and as a result they had issued multiple bills the break up and charges were not clear to me.
My miseries increased more when suddenly the mobile bills shot to approx Rs 6000/-.
During this period I have been interacting with customer care executives over telephone and even have mailed them seeking assistance and clarifications. Surprinsingly, I have been charged for 3700 sms in the above mentioned bill. Out of these 3700 sms as per the bill I have sent 3000 sms to a particular number (which as per me is not known to me). Even before resolvinng my queries they have blocked my outgoing and sms services from today i.e. 14.10.2015.
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Aug 7, 2021
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.
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Regards,
Vodafone India