Vodafone — double charging for a internet usage

Address:

Kolkata, West Bengal

I am a subscriber of vodafone and my cell phone no. is [protected] Further I use 2G internet pack of Rs. 179 with a validity of 28days and separately buy talk time for calls and sms. Now for about last 6 months, every time I use internet, Rs. 1.5 is debited from my talktime although I am using 2G internet pack that is within the validity period. I have written so many times to the customer care but they vehemently deny it and come up with absurd excuses. According to them I have sent national sms. So, I requested them to share the nos.or the statement of my calls/sms to prove their claim but they never cared to reply on these lines. Please understand that if internet usage is charged from my talk time, why should I buy a separate internet pack. Of late, I have kept a track of the debits they made and sharing it with you for reference: 23/04/15 Rs.1.5 debited for internet usage 25/04/15 Rs.1.5 debited for internet usage 30/04/15 Rs.1.5 debited for internet usage I earnestly request you to solve my woes once and for all as it has been continuing with last 6 months. Thank You Suparna Ghosh