Vodafone — Dss pro mobile shield - insurance claim

Address:

Delhii

I am a Vodafone postpaid user, and Vodafone provided free mobile insurance with the postpaid plan.

In an unfortunate event, my handset got broken (negligible crack on screen) and raised a insurance claim on 07 April 2019 so they picked up the handset from my location. Claim was approved (Inprincipal Approval) as a total loss on 23 Nov 2019 which I happily agreed and courier all accessories, bill, box, and documents requested.

I didn't heard back for more than 1 month. After 1 month, I got reply that my documents are incomplete, so I resent all the documents. Document verification again took so long, and my claim got approved for the final settlement (Rs.31500) on 19 Feb 2020. And from that day, I am still waiting for my payment. I have written several times to Vodafone customer care, their appellate authority, twitter and called several times but every effort went into vain and nothing happened.

Please see attached approval letter, approval screenshot from website which can also be checked at
website: URL:http://vf.dsspro.in/claim-status.php#
Device IMEI No: [protected]
Claim Intimation No.: [protected]
Mobile Shield Certificate No:[protected]

I have also attached all supporting documents here.

In fact, I escalated the issue with Vodafone appellate authority and they promised to resolved the matter by 26th July 2020 and provided the complaint reference number (service request number is: 3-[protected]).

I am still waiting but in vain. Please help me to get my hard earned money.