[Resolved]  Vodafone East Limited — Activation of 3G data Plan without permission based on ambiguous offer message

Address:

Howrah, West Bengal

Sir, I am Himadri Sekhar Kar. I am using a Post Paid Mobile connection of Vodafone since March-14. From beginning I am using 2G Data Plan @ Rs.155/- per month, which allows 1GB free data. . On 15/4/14 I received one offer message in my phone in c/w 300 MB 3G data service for Rs.100/- per month. It was mentioned in the said message that "to know & activate dial *121#". I dialled *121# to know in details about the offer. But later on 17-4-14 I noticed that 3G service has been activated in my connection without informing me anything without my permission. I immediately spoke with the Vodafone Customer Care to stop the 3G service and wanted their explanation as to how the service was activated without my explicit permission. They stated that as I have dialled *121#, the service was activated. The 3G service was deactivated, and usual 2G service was reactivated on 17-4-14. But I had no intention to activate 3G service, I only wanted to know about the offer in details before taking any decision. Now when I get my bill for the Billing Cycle for 6th April- 5th May-2014, I noticed that they have charged huge amount for the 3G service. I spoke with the Vodafone customer Care on 11.5.14 and registered a complain in regards to the bill (complain registration no.[protected]) which they attended on 14.5.14, without any fruitful result. On 15.5.14, I sent an email to vodafonecare, kolkata, which they responded to on 15.5.14, stating that the 3G service had been activated with my approval, which completely false. I again emailed them on 20.5.14 requesting them to explain how can they activate a service without informing the details as promised in the message "to know & activate dial *121#" In turn they replied in the same line and expressed their inability to revise the charges levied. On 21.5.14 & 22.5.14 I received service call from Vodafone with regard to bill in question. I again explained the fact in details to them and wanted to know the meaning of the phrase "to know & activate dial *121#", on both occasion they failed to explain and stated that they will forward my concern to their higher level for solution. But I am yet to get any fruitful solution to my problem, and it seems they are willfully lingering the issue with an intention to penalise me for defaulting payment, the due date of payment being 24.5.14. On the above context I request you to kindly look into the matter and take appropriate action against the company for cheating the customers by sending ambiguous and misleading offer message. Thanking you, Sincerely yours, Himadri Sekhar Kar, Mobile No.[protected]