[Resolved] Vodafone — Excess amount charged

Nagaraj Kalai

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Myself Nagarajan.S. Vodafone No: [protected]

After I decided to migrate from Postpaid to Prepaid, I visited the Vodafone center at Chromepet on 25th January and paid the outstanding amount of Rs.768/= through my debit card (I have my monthly statement as proof)

Later, I got a message on 21st of March saying that I have an overdue amount of Rs.179/= from my postpaid account (which I had already migrated back in January)

And today, it was a cataclysm that my outgoing calls have been disconnected all of a sudden

Couple of questions,

1. Why is the overdue amount alert coming after 2 months of my migration to Prepaid
2. That too, when I paid all my outstanding bill amount, where did that extra 179 bucks came from ?
3. How can you disconnect my outgoing calls amidst all this upheaval ?

It really made me skeptical about pursuing relationship with Vodafone and you have been deceitful to me as far as this incident is concerned

It is totally disconcerting and I need proper explanation from the authorities or else I dont mind going to the consumer court to get justice

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Complaint marked as Resolved

Dear madam, I checked the same on vodafone store, whatever the statement that they have provided to be is not a reasonable one. My billing date was 12th of every month. So here i paid all the amount which they said (Monthly bill+internet charges+{13th-24th usage bil amount too}) Since i migrated completly to prepaid from 25th Jan. Here how comes they can charge me the usage or rental amount between the period of (26th to 12th Feb ie..next period bill cycle) I hope this does'nt sense good. please help me out here

Vodafone India customer support has been notified about the posted complaint.

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Nagaraj Kalai

from Chennai, Tamil Nadu

Myself Nagarajan.S. Vodafone No: [protected] After I decided to migrate from Postpaid to Prepaid, I visited the Vodafone center at Chromepet on 25th January and paid the outstanding amount of Rs.768/= through my debit card (I have my monthly statement as proof) Later, I got a message on 21st of March saying that I have an overdue amount of Rs.179/= from my postpaid account (which I had already migrated back in January) And today, it was a cataclysm that my outgoing calls have been disconnected all of a sudden Couple of questions, 1. Why is the overdue amount alert coming after 2 months of my migration to Prepaid 2. That too, when I paid all my outstanding bill amount, where did that extra 179 bucks came from ? 3. How can you disconnect my outgoing calls amidst all this upheaval ? It really made me skeptical about pursuing relationship with Vodafone and you have been deceitful to me as far as this incident is concerned It is totally disconcerting and I need proper explanation from the authorities or else I dont mind going to the consumer court to get justice