[Resolved] Vodafone — Excess Billing for Blackberry | |||
Ref: Vodafone Number [protected] Bill no: [protected] I had sent mail to vodafone delhi customer care that I have been levied charges for blackberry usage for full month even though plan was initiated only for 10 days. Monthly Charges BlackBerry Prosumer ULD 399 (21.02.14 to 02.03.14) 399.00 BlackBerry Prosumer ULD 399 (03.03.14 to 02.04.14) 399.00 Sub total 798.00 In single bill i have been levied charges twice. But instead of reversing the charges, I have just received the mail from some Kapil dev chahar of vodafone that even if i activate blackberry service for 1 day i will be charged for full month. What is this?? Is this some kind of fraud?? Was this information helpful? | |||
Jan 6, 2017 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Mar 26, 2014 Vodafone India Customer Care's response Hello Rohit, We'd like to inform you that all the Blackberry plans are charged as per advance rental hence the double rental is charged. Your Enquiry Number is[protected]. Regards, Vodafone. Verified Support Apr 22, 2014 Vodafone India Customer Care's response Hi Rohit, Please spare few minutes to tell us about your experience at http://bit.ly/1lyo1Hu Regards, Vodafone. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27111
Pending
0
Resolved
9561
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Please reverse the excess charges levied. I shall not pay the charge for the period i had not used the services. Also, vodafone didnot intimated me before activating the service that i shall be levied full month cost even if i activate for 9 days.
I shall be bound to file case in consumer court accordingly as this is not fair and i have a geniune case.
Regards
CA. Rohit Gupta