[Resolved]  Vodafone — Extra charging and unauthorized change in plan by Vodafone

Address:Ratnagiri, Maharashtra

Dear Sir/Madam,

PLEASE NOTE THAT I AM USING FOLLOWING MOBILE NOS 1) [protected] & 2) [protected] since sept 2012 under NC_MU_MV_MSEB_98 Plan on dt. 25.04.2014 request given to 198 to deactivate the vodafone 3G plan, also on today request given to 198 to deactivate 3G plan of Mob No. [protected], so who is responsible for the extra charges?????????
Mobile No [protected] is under NC_MU_MV_MSEB_98 Plan, who changed this plan to basic 499_individual plan ?????????????
I am not satisfied with your services so immediately without any delay send me how much amount of both the mobile nos you charged extra.
If The matter is not solved immediately i am in position to close the above both numbers.
For your immediate & urgent contact pl note my mob no. [protected].
Please treat this as most urgent


--

Er. गजानन स. चौगुले
SUB ENGINEER, MAJOR STORE,
KOYNA GENERATING STATION COMPLEX,
MAHAGENCO, POPHALI,
TAL-CHIPLUN, DIST-RATNAGIRI, 415601
MOB: [protected] / [protected]
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Dec 7, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
May 09, 2014
Vodafone India Customer Care's response
Hi gajvanchougule

Thanks for your time on call, we will get back to you with an update within 2 working days on your plan change concern.

Regards,
Vodafone.
Verified Support
May 13, 2014
Vodafone India Customer Care's response
Hello Chougule,

Please note, the tariff plan has been restored to NC_MU_MV_MSEB_98 w.e.f 12 May 2014. Further, your billing concern has been forwarded to the respective team & request you to allow us 3 working days more to resolve the concern. Also, the data pack is already deactivated w.e.f 8 May 2014 for 9****0***3.

Regards,
Vodafone.
Verified Support
May 16, 2014
Vodafone India Customer Care's response
Hi Chougule

We wish to inform you that a credit of Rs. 53.43 (including
service tax) has been passed against data pack rental charged in bill
dated 5 May 2014 for 9****0**3 and a credit of Rs. 560.68(including
service tax) has been passed against tariff plan rental charged in the
bill dated 5 May 2014 for 8****0***3. Further we have made a note of
your valuable feedback and the same has been shared with the concerned
team. The service registration number for your reference is [protected].

Regards,
Vodafone
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