[Resolved]  Vodafone — Fake contest excess charges cheating consumers

Address:

Faridabad, Haryana

My telephone number was barred. My bill was for rs.1400/- out of which i had already paid

Rs.800/-. Rs 600/- was pending out of which rs 570 was the disputed amount.

I have already lodged complaint with trai and consumer forum. They had asked to wait till

30th.

Vodafone unilaterally barred my number. I am a legal professional and this unjustified act

Has seriously affected my work and my reputation.

When the customercare was contacted at 8 pm. And spoke to pankaj who assured me that he

Would get it rectified. It was not done. Subsequently again i contacted customercare and

Poke to kuldeep singh at about 9:45 p. M. And asked them why my services have not bben

Restored as promised i was told that it was not possible nad he was giving the call to a

Enior officer. I waited but nobody came on line.

They have indirectly pressurised me to make the payment of the remaining bill which was the

Disputed amount. I had to make the payment as the mobile number is important in my

Profession. They did not even waith til[protected].

This is the treatment they are giving to a laegal professional. I wonder what kind of

Treatment the company would be giving to other lay customers.

The company by resorting to such fake contests on mobile is cheating hapless customers.
Vodafone is resorting to such low means to make money. I am very disturbed and tortured.

They must have done this with a lot of customers. They must have cheated alot of customers.
Please probe into such illegal activities and see to it that the wrong is rectified.

Ccrc.in : consumer complaints — consumer complaint registration form — — complainant details — complaint no: 0007007/2013 — name of the complainant: sanjay kumar
Address: 257 sector-16 faridabad haryana india
State: haryana
City: faridabad
Pincode: 121002
Telephone no:
Mobile: [protected]
E-mail: [protected]@rediffmail.com — complainee details — company name: vodafone
Contact person: nodal officer
Address:
State: delhi nct
City:
Pincode:
Telephone no:
Mobile:
E-mail: nodal. [protected]@vodafone.com — complaint details — category: telecom

Subject line: excess bill of fake contest

Nature of complaint: dear manish jain,

I am forwarding mails which i have written to vodafone nodal officer and the
Reply i have got from them. I am not at all satisfied with the reply.

It is a unilateral reply where vodafone has not considered the viewpoint of
The customer. The customer happens to be a senior legal professional.

The contest in question was a fake contest and just a means of earning money
From customers. It is unimaginable that a reputed company like vodafone resorting to such

Low
Means.

Please go through the mails and check the phone records. I want the sms
Charges to special number 559551 reversed at the earliest as a gesture of goodwill.

Dr. Sanjay kumar
Advocate

Mobile - [protected]

From: sanjay kumar [mailto:[protected]@rediffmail.com]
Sent: saturday, october 26, 2013 9:42 am
To: vodafonecare mum (Mum), vodafone india
Cc: nodal mum (Mum-ne), vodafone india
Subject: re: re: urgent complaint sent on[protected] [protected]

To
The customer care,
Vodafone india.

Respected sir,
This is to bring to your kind notice that my mobile number is [protected].
I am an advocate and legal consultant by profession.

There is a contest by vodafone where questions are sent by sms and you have to
Send your answer by sms. Each sms costs rs.3/- send to a special number 559551.

Initially i answered a few questions. Then i started getting sms that you are on
The top and have cleared 99% and would be entitled to prize (S). After that i continued and
Amassed a lot of points. Evertime message comes that you are at the top and in the elite
Class. After amassing so many points still no prizes not even a small prize.

I crossed 99% long time back. After playing so long that remaining 1% could not
Be covered.

Even the answers to questions put at times by you are wrong. You give right
Answers and you are informed that you have answered wrongly.

This contest is all fake and a means of earning money from customers.

It is really surprising that a company like vodafone could resort to such low
Measure to earn money.

I want all charges to this number revered in my bill dated 24-10-13 and
Subsequent bills.

This is wrong otherwise i will be constrained to go to trai and consumer
Court. Such contests where you make false promises and lure hapless customers to play and
Fleece them of their money.

I have also lodged a complaint at 111. I spoke to sudarshan singh on[protected]
At 09:44:36 a. M. He assured me it will be taken care. I also tried contacting customer care

On
[protected] and spoke to dhir and megha. They listened to my complaint and told me to hold
While they transfer the line to some other concerned person. Later nobody came and replied

An urgent reply would be appreciated.

Yours faiyhfully,

Dr. Sanjay kumar
Advocate

Mobile - [protected]

On sat, 26 oct 2013 09:40:34 +0530 wrote

Urgent complaint sent on[protected]. Urgent action anticipated.

To
The customer care,
Vodafone india.

Respected sir,

This is to bring to your kind notice that my mobile number is [protected].
I am an advocate and legal consultant by profession.

There is a contest by vodafone where questions are sent by sms and you have to

Send your answer by sms. Each sms costs rs.3/- send to a special number 559551.

Initially i answered a few questions. Then i started getting sms that you are on
The top and have cleared 99% and would be entitled to prize (S). After that i continued and
Amassed a lot of points. Evertime message comes that you are at the top and in the elite
Class. After amassing so many points still no prizes not even a small prize.

I crossed 99% long time back. After playing so long that remaining 1% could not
Be covered.

Even the answers to questions put at times by you are wrong. You give right
Answers and you are informed that you have answered wrongly.

This contest is all fake and a means of earning money from customers.

It is really surprising that a company like vodafone could resort to such low
Measure to earn money.

I want all charges to this number revered in my bill dated 24-10-13 and
Subsequent bills.

This is wrong otherwise i will be constrained to go to trai and consumer
Court. Such contests where you make false promises and lure hapless customers to play and
Fleece them of their money.

I have also lodged a complaint at 111. I spoke to sudarshan singh on[protected]
At 09:44:36 a. M. He assured me it will be taken care. I also tried contacting customer care

On[protected] and spoke to dhir and megha. They listened to my complaint and told me to

Hold while they transfer the line to some other concerned person. Later nobody came and

Replied an urgent reply would be appreciated.

Yours faiyhfully,

Dr. Sanjay kumar
Advocate

Mobile - [protected]

On mon, 21 oct 2013 12:20:54 +0530 wrote

To

The customer care,
Vodafone india.

Respected sir,

This is to bring to your kind notice that my mobile number is [protected].
I am an advocate and legal consultant by profession.

There is a contest by vodafone where questions are sent by sms and you have to
Send your answer by sms. Each sms costs rs.3/- send to a special number 559551.

Initially i answered a few questions. Then i started getting sms that you are on
The top and have cleared 99% and would be entitled to prize (S). After that i continued and
Amassed a lot of points. Evertime message comes that you are at the top and in the elite
Class. After amassing so many points still no prizes not even a small prize.
I crossed 99% long time back. After playing so long that remaining 1% could not
Be covered.

Even the answers to questions put at times by you are wrong. You give right
Answers and you are informed that you have answered wrongly. The questions also at ti, es

Were repeated.

This contest is all fake and a means of earning money from customers.

It is really surprising that a company like vodafone could resort to such low
Measure to earn money.

I want all charges to this number revered in my bill dated 24-10-13 and
Subsequent bills.

This is wrong otherwise i will be constrained to go to trai and consumer
Court. Such contests where you make false promises and lure hapless customers to play and
Fleece them of their money.

I have also lodged a complaint at 111. I spoke to sudarshan singh on[protected]
At 09:44:36 a. M. He assured me it will be taken care. I also tried contacting customer care

On[protected] and spoke to dhir and megha. They listened to my complaint and told me to

Hold while they transfer the line to some other concerned person. Later nobody came and

Replied an urgent reply would be appreciated.

Yours faiyhfully,

Dr. Sanjay kumar
Advocate

Mobile - [protected]