Vodafone — False bill generation without using services.

Address:	Mumbai City, Maharashtra, 400056
Website:	www.vodafone.in

Hi,
The current incident happened this month when i was on travel to indonesia and vodafone bard my calling stating that my bill crossed 24 thousand of the credit limit. Where i did not use my mobile, it was on the airplane mode besides getting international roaming pack activated how this much amount they can quote.

Please help me out after writing and speaking to them n number of time they are not able to reply on this.

Below is the mail i wrote to vodafone:
This is regarding the unbilled amount which surprisingly i came to know is amounted to as huge as 24000 inr.
Below are few of the international roaming packs snapshots which i had activated while traveling abroad to indonesia on an official tour.
If you check my bill cycle payments, every single month i have made an advance an extra payment so that we have a good relationship.
However, this comes as a big disappointment as i do not understand the reason behind billing me with an unnecessary and unreasonable amount.
I was awaiting for your prompt reply and today i had a conversation with one of your floor manager mr rakesh samudra. However he failed to explain the intricate details and told me until the bill is generated, he cannot help. I am baffled by this attitude of a consumer as old as five years old.
It is like if i say you today you owe me ten lacs and i will give the explanation after 30 days. It is utter rubbish and chaos to the consumers.

I am taking this to the escalation. I am sure once i send the email; based on your email setup will get happy to help logo message in the mailbox, but sorry to say that if you have been attentive to the customer you would have definitely replied to the seven days old mail.
Kindly send this mail to the highest authority at vodafone. This is the case of sheer harassment and in my busy office schedule, i will not tolerate it in any way.