Vodafone — FALSE BILLING ISSUE

Address:

New Delhi, Delhi

BILLING COMPLAINTS I am vodafone postpaid customer using [protected] against corporate pack of Rs 199. this month i was aghast to receive a bill of Rs 2238 against this an amount of Rs 1780 is towards VODAFONE MOBILE CONNECT, I am neither aware of this nor have i ever asked for the same to be activated. This has reduced my faith and confidence in vodafone. i am not even aware if by default also i have used this service nor has the company at any point informed me of its activation by them on their own. This is a breach of trust. I request for waiver of the vodafone mobile connect bill which i strongly feel is against all business ethics. I have a MTNL BROADBAND net and only use it. If any usage, at all, has taken place it is without my knowledge and consent. Please ensure that vodafone customers are not harrassed like this and pl have this amount deducted from my bill so that i can clear it on priority. An effort to lodge complaint on vodafone 198 was made and customercare executive Mr Manish was spoken to on 17 Mar 2015 at about 2235 hrs, despite all my efforts, Manish AVOIDED AND REFUSED TO REGISTER A COMPLAINT repeated insistence resulted only his giving an interaction number[protected] when asked to put the Supervisor, i was informed he is busy and likely to remain so for next 30 mts. Ahighly unbecoming conduct with attitudinal deficiency. It appears this is an organised effort by certain elements in vodafone to disrepute the company. Please provide an amicable solution and redress my greivances. RAJESH [protected]