Vodafone — False commitment for change of billing plan

Address:

Mumbai

Hello team,

I am Rashil Pradeep Shah, I have been a Vodafone user for a long time. I recently ported to a postpaid 699 unlimited plan.

Primary number: [protected]
Secondary number: [protected]

After that I got a call from a VI postpaid department from number: +[protected] and from [protected] (Same person).

A female representative was talking on call, I cannot recall her name. It was Soni or Shilpi.

She told me that VI is offering a free ad-on number on my 699 billing plan. On that, the primary number will get unlimited data and the secondary number will get 40GB of Data. I agreed to it as I found the plan to be useful for me and gave her permission to go ahead with the process. I shared the secondary number with her.

After all the process of porting was done, I checked my VI app and found out that I was scammed by the representative by her false claim. I was given 40Gb in my primary number instead o[censored]nlimited data(which is my requirement).

I have been an admirer of the company's 699 plan and I was looking forward to continuing for a long time as my average monthly usage was around 300GB approximately. But, after this incident, I have had doubts over my continuing with the company.

I wish to revert to my original plan and switch back to prepaid for my secondary number if you can't offer unlimited data.

I have proof of Whatsapp chat with the female representative and call recording. I will share them with you guys if it's required.