My monthly bill is always INR 500 and I always pay in full on time. This past month I received a charge of INR 1, 124. When I called Customer Service on September 23, I was informed that I was charged an International Roaming Pack of INR 599. Considering I have not left the country for the past 1.5 years, you can understand my shock and anger.
The Customer Rep assured me that this issue will be resolved and I believed him. He then informed me I should only pay INR 586 which covers my usual monthly charges.
Two days ago I started getting bombarded by Vodafone via SMS that I still owed INR 599 and, everytime I made a phone call, I was reminded in a lengthy message that I still owed this money. I called Customer Service today, and was informed that I was being charged for an International Roaming Package to Nepal. When I asked why the charge, they had no explanation for me. I was then informed that a Customer Service Representative had tried to call me to inform me of having to charge me, and when he/she didn't hear from me, as I don't pick up random phone calls from numbers I don't recognize, they went ahead and charged me.
My complaint is: A. How can they randomly charge me for something erroneously, listen to my explanation, and continue to insist that I pay; and B. If they can't verbally speak to a customer to inform them of charges, to send an SMS or email, they are so good at bombarding us with marketing messages they can easily contact us to give us a chance to refute charges, and ask if we want to avail of a new added on service.
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