Vodafone — Fraudulent Billing Practises by Vodafone for last 1 year | |||
Dear Vodafone, Its been 13 long months since I gave my first request and mail complaint on 12/9/2015 5:52 PM for DE-activation of CUG services for my no. [protected] Today is 5th Aug 2016 i am writing this, I have never ever come such a company with such fraudulent billing practice where even after so many mail exchange over 1 year my CUG is still active Same is communicated every month to Vodafone customer care religiously after every billing cycle . They will ignore my question and reply saying - we have taken your request for CUG DE-activation I am really at loss of the words to express my frustration and disgust with casual attitude of Vodafone India operations Looking forward for some resolution through this platform Rohit Bhatia [protected] Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I am facing a network issue very lot that I can able to do my work so pls check and solve the problem
Reply
You have still not addressed the basic question when CUG was DE-activated in Dec'15, how come CUG got activated automatically in April 2016 without intimation ?
I am quoting lines from your trailing mail sent on Fri, Dec 11, 2015 at 5:32 PM
"Please note reference number[protected] for your future correspondence.
Further we wish to inform you that CUG rental has been deactivate for your Vodafone number w.e.f. 11/12/2015.
HOPE YOU CAN READ YOUR OWN LINES AND REFERENCE NUMBER MENTIONED ABOVE
You can start and stop services on your whims and fancies without informing the customer and start charging for same ???
Why the CUG has been DE-actiavted on 14/06/2016 when I have been sending you mails every month to stop the CUG services and also informing THE SAME same to you customer care ??
You will stop the services when you feel like ????
EVERY MONTH I SEND YOU MAIL REQUESTING TO STOP THE CUG SERVICES AND REVERSE THE CUG RENTAL ?????
IF THIS IS NOT FRAUDULENT BILLING WHAT IS IT THEN ????? PLEZE EXPLAIN
On Sat, Aug 6, 2016 at 12:47 PM, wrote:
Dear Mr. Bhatia,
Thank you for your e-mail dated 05/08/2016, regarding revision of CUG rates for your Vodafone mobile number [protected].
As per our telephonic conversation on [protected] at 12:39 pm.
With regard to your query, we would like to inform you that, the CUG charges have been revised to Rs 25 w.e.f 19/04/2016
“Dear customer, Continue to avail unlimited CUG @ nominal rental of Rs.25/month w.e.f 19/04/2016 ".
Regarding CUG Deactivation:
With regard to your request, we wish to inform you that,
All the IOIP Enterprise Customers more than 6 Month in the System are being charged for unlimited CUG service Rental of Rs. 25/- per month w.e.f.05/04/2016 and the same reason Cug_Rental_25 cannot be deviate.
Also, we would like to inform you that, unsubscribe the CUG rental service you will not be charged CUG service rental but you will be charged at the tariff base rate while calling to the employee of your organization.
CUG services has been deactivated w.e.f. 14/06/2016.
As the deactivation has been done in mid bill cycle, the rental will be calculated on pro rata basis.
You will not be charge in future for CUG rental services.
Kindly note the service request number[protected] for your reference.
Regarding Credit and adjustment:
With regards to your request, we would like to inform you that we are arranging to pass credit Rs 21.77/- towards CUG rental against bill dated 19/06/2016.
Please note your reference number[protected] for future correspondence.
A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:
• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyse and pay bills online
Register on My Vodafone by clicking on the following link - https://www.vodafone.in
In case you need further assistance, please do call or e-mail us. We will do our best to help you.
Happy to help,
Deepali Deshmukh
Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in
I am quoting lines from your trailing mail sent on Fri, Dec 11, 2015 at 5:32 PM
"Please note reference number[protected] for your future correspondence.
Further we wish to inform you that CUG rental has been deactivate for your Vodafone number w.e.f. 11/12/2015.
HOPE YOU CAN READ YOUR OWN LINES AND REFERENCE NUMBER MENTIONED ABOVE
You can start and stop services on your whims and fancies without informing the customer and start charging for same ???
Why the CUG has been DE-actiavted on 14/06/2016 when I have been sending you mails every month to stop the CUG services and also informing THE SAME same to you customer care ??
You will stop the services when you feel like ????
EVERY MONTH I SEND YOU MAIL REQUESTING TO STOP THE CUG SERVICES AND REVERSE THE CUG RENTAL ?????
IF THIS IS NOT FRAUDULENT BILLING WHAT IS IT THEN ????? PLEZE EXPLAIN
On Sat, Aug 6, 2016 at 12:47 PM, wrote:
Dear Mr. Bhatia,
Thank you for your e-mail dated 05/08/2016, regarding revision of CUG rates for your Vodafone mobile number [protected].
As per our telephonic conversation on [protected] at 12:39 pm.
With regard to your query, we would like to inform you that, the CUG charges have been revised to Rs 25 w.e.f 19/04/2016
“Dear customer, Continue to avail unlimited CUG @ nominal rental of Rs.25/month w.e.f 19/04/2016 ".
Regarding CUG Deactivation:
With regard to your request, we wish to inform you that,
All the IOIP Enterprise Customers more than 6 Month in the System are being charged for unlimited CUG service Rental of Rs. 25/- per month w.e.f.05/04/2016 and the same reason Cug_Rental_25 cannot be deviate.
Also, we would like to inform you that, unsubscribe the CUG rental service you will not be charged CUG service rental but you will be charged at the tariff base rate while calling to the employee of your organization.
CUG services has been deactivated w.e.f. 14/06/2016.
As the deactivation has been done in mid bill cycle, the rental will be calculated on pro rata basis.
You will not be charge in future for CUG rental services.
Kindly note the service request number[protected] for your reference.
Regarding Credit and adjustment:
With regards to your request, we would like to inform you that we are arranging to pass credit Rs 21.77/- towards CUG rental against bill dated 19/06/2016.
Please note your reference number[protected] for future correspondence.
A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:
• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyse and pay bills online
Register on My Vodafone by clicking on the following link - https://www.vodafone.in
In case you need further assistance, please do call or e-mail us. We will do our best to help you.
Happy to help,
Deepali Deshmukh
Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in
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