[Resolved]  Vodafone — Gift not received 30 days after registration

Address:Hyderabad, Andhra Pradesh

Hi, At the time of taking a new post paid connection, I was informed by Vodafone store executive about a gift scheme which can be redeemed post my 1st, 2nd and/or month billing. Its been almost 8 months I have been using this number, and made around 4 rounds to Vodafone store for redeeming the same. During my 4th visit, my registration was done by its executive in the store, vide registration number 6043, and I was told that gift would be received in 15 days at door steps. It is over 40 days now, and I have no clue about the gift. When I check with Vodafone Store, they say this is with CISPL. Contacting CISPL is more frustrating than contacting Vodafone custermer service. Their executives are always busy and in around 5 seconds, the call gets disconnected. Should I wait for any response or shall I assume that I was cheated by Vodafone!! This is the last attempt I am making by posting here. Thanks D Prabhakar Rao [protected]
Was this information helpful?
No (0)
Yes (0)
Dec 30, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2014
Vodafone India Customer Care's response
Hello D Prabhakar Rao,

Thanks for your time on call. We understand that our executive was able to address your concern. Do revert to us if you need any assistance.

Regards,
Vodafone.
Complaint comments 

Comments

Hello D Prabhakar Rao,

Thanks for your time on call. We understand that our executive was able to address your concern. Do revert to us if you need any assistance.

Regards,
Vodafone.
Hi,

My concern is yet to be addressed. I was told by your executive that the agency has sent the gift in speed post and he would check with your vendor and revert. I am yet get the revert on this.

Thanks
Prabhakar

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27109
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information