Vodafone Gujarat — deduction from my account

Dipali Vasani

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

Hi, I have my internet plan activated and Vodafone deducted Rs.49 for some Service DNLD DWAP WAL 0049 PPU FUT00130 . I have not downloaded from any paid site or any service. In fact, I was not even using my phone at that time Moreover there is no downloaded file on my phone or any suspicious link in my browser history. There was also no notification about balance deduction, i checked by chance. Customer Care is not at all supportive and is adamant that i downloaded some stuff of which I am sure I didn't. Vodafone customer care not giving me website where this link is located. And their answers are totally baseless. My mobile number is [protected] Email- [protected]@yahoo.in

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Vodafone India customer support has been notified about the posted complaint.

Aug 26, 2014

Updated by Dipali Vasani Hi, I have my internet plan activated and Vodafone deducted Rs.49 for some Service DNLD DWAP WAL 0049 PPU FUT00130 . I have not downloaded from any paid site or any service. In fact, I was not even using my phone at that time Moreover there is no downloaded file on my phone or any suspicious link in my browser history. There was also no notification about balance deduction, i checked by chance. Customer Care is not at all supportive and is adamant that i downloaded some stuff of which I am sure I didn't. Vodafone customer care not giving me website where this link is located. And their answers are totally baseless.

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Comments

hiteshgecg

from Ahmedabad, Gujarat

Hi,
I am a Vodafone postpaid customer any mobile number is : [protected].
I have a plan of 299 Rs/Month with unlimited internet.
Currently I got my bill and it was total 555 Rs and it displayed 178 Rs as download charges.
When I ask to customer care they told it U have downloaded some content as below.
1) dwap_wal_0049_ppu_fut0013 = 49 Rs
2) hello1_tvallsouth_30 = 30 Rs
3) dwap_vpk_0099_ppu_fut0013 = 99 Rs
But I have never download any thing which was chargeable.
Can you please look into this matter and please give me full detail from which site it was downloaded and what are meaning of above download lists.
First time I am using Vodafone cug with unlimited internet and very frustrated with your services.
Looking for your positive reply ASAP.
Thanks,
Hitesh Paghadal.

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