Vodafone — high bill and fraud internet charges and payment not showing

Address:

Mumbai City, Maharashtra

Hi This is ganesh from prabhadevi i am vidafone post paid user I geeting so much problem while using this post paid they wer not treating proper solution and requurements if customers My balance bill is now 3750 something around Bt bt 3 weaks back i paid the 1000rs in kiosk machine at prabhadevi branch Bt i got the 300rs bill instead of 1000 that time i met the senior of the branch exiqutive they had taken reciet xerox and i given letter to them regarding payment and that time senior told me we will cheak it qnd let u know and told me to come after 2 days then i went to the branch that time they said we got the 700rs in more in kiosk Machine that time i told them to add it on my number bt they said we cnt do once manager will cme we can do So i waited bt hvnt came they daid come tomarow then i l went next day also bt hvnt came and again they said pls cme tomaroe and again i went bt he hvnt same they reapted to cme tomarow and i went again bt he havnt came so i tired cmg 4 days conrinously bt manger was not came so i shouted them the senior whats going on pls i cnt cne daily and waiting hear and i said them i m not gng to come again u have to solve it and 700rs must been paid on my number bt till its not done this is the way they are treating And one more think for internet Last 2 months i was in roam (villqge AP) That i was not abel to use the 3g over ther so i called the number of times executive regarding the network issue every time they daid i solve it And i did manually how they said in settings i did that way also bt i havent recived and i told them to deactivate it bt they said dnt wey sir i will solve u definetly ise the 3g bt i havent and the nextime i call the executive i told them to activate the net settings and also told them to activate the new pack for me so that i can use the internet that time she told me do 251 3g pack i told her to pls dont do the 3f pack bcs i am not able to using the 3g i wested 150 rs Now i dnt want to use it and i dnt want to face it again bt that girl said dnt wry sir u will definetly use the 3g bt i refused bt she confidently told me that ur problem wer solving for internet use now u can use 3g definetly so i trusted on her confidence bt i waited lot of days for that bt i havent recived any 3g signal and nor 2g also propr i m not used proper net over ther i frusted i called the number of times to customer care thry i always said dnt wry it will solve Bt i waited long bt i havent also spoken with techinical dwpartment guy also and senior also bt they also not did any thing i finall i told them that i m not used any internet proper so i not going to pay amt 150 and 251 net packs i all ready told them if i will not get 3g so i will not pay Bt i getting phone calls from collection department they wer forxing me to pay the bill insted o[censored]nderstanding the consumer problems And wer talking rudly with me and i told them all the problem which i had Bt they not ynderstanding only saying sir u have to pay it other wise it will stoped outgoing calls And thay wer not talked with me proper giving warning to me to pay for bill This is they way the vodafone people ar doing with me I really hearted abt this things i wested mine time too and i just headec about this saying again nd again my problems to service providers Bt ther is no results Now this was third for me outgoing calls wer stoped bt they are not solving my problems