[Resolved]  Vodafone — Huge bill on wrong tariff plan activated and now denying their words

Address:

New Delhi, Delhi, 110086

I am using Vodafone postpaid mobile number since Feb 2015 of corporate monthly rental plan of Rs. 199 in which I was getting 300 local and 300 STD minutes. In the month of June, I added a internet plan of Rs. 250 in which I got 1 GB 3G internet data and made continue in month of July. In first week of July, I got a call from Vodafone to change this plan to Rs. 299 internet data pack from next month. On 31st of July I deactivated my internet data plan of Rs. 250 and also told that the plan of Rs. 299 would be activated from 1st of August. Their customer care executive assured me that the data pack would not be activated. On 10th of August, I requested to change my tariff plan of Rs. 199 to Rs. 699, in which I would get 1500 local and STD minutes. They changed my plan and send me a message of changed plan. But in next month i.e. in September, bill generated according the tariff plan of Rs. 199 and data pack of Rs. 299. The service registration number was [protected] and [protected] registered on 10th August 2015. On 8 September, when I talked to their senior executive they accepted their mistake and gave me a wavier of Rs. 500. And I requested to change my plan into Rs. 699 tariff plan of 1500 local + Std minutes and 1GB 3G data plan. But they denied that this plan is not available in market and offered me another plan of Rs. 499 in which I would get 1500 local + STD minutes and 1GB 3G data as they said. I told him that if I take this wavier then the internet data plan of Rs. 299 can come in my next month bill. But they assured me no, it would not come in next month. But in next month i.e. in October I got a bill of Rs. 2289 which includes a tariff plan of Rs. 499 of local calls only, internet data plan of Rs. 299, a service of Glamour zone that I had not activated, late charges of Rs. 100, since the Vodafone site was under maintenance from 19th Sept to 24th Sept 2015. When I call to customer care to tell my problem, sometimes they(customer care representatives, one name is gaurav) reject my call.