Vodafone Idea Limited — wrong commitments and network problem

Address:

New Delhi, Delhi, 110059

I had ported out my mobile number [protected] from airtel, i want to port it to vodafone but somehow the executive port it out in idea. I clearly told mr. Sumit at that time there is network problem of idea at n block, mohan garden, uttam nagar and also i already ported one of my idea number to jio, but that guy told me that this is a new sim and you will get the vodafone network and if you face the problem, i will convert it back into airtel the very same day. He also told me that plan of rs 399 will be given to me for rs 199 after discount. On 24th september my number was ported and facing the network issue since then. I immediately called up that guy and tell him to resolve this issue, he told me that he will call me back with in 10 mins but since then he is not picking up my phone. This is the professionalism of idea/vodafone.

Issues :

1.) why the network issue not resolved. Each time i have to come out from my house to speak to someone on phone.

2.) why the plan which was to be billed at rs 199 has been billed to me at rs 399??

I have sent the email to customer care on 25.09.2019 and the request no. Was : c[protected]. I have exchanged three - four emails and each time after 2-3 days i got a email that this request no. Is closed. But where is the solution??

If they had any rental issue then why they have not replied to my email dated 25.09.2019 (The next day of my number was ported out). Now idea executives ring me up and asking for call recordings or any written proof. I was not aware about the unethical and unprofessional practices of idea. Now the bill due date is 30.10.2019 but still i have not received any revised bill. Even in the email to their customer care i have mentioned the name and mobile number of their executive but still they need call recordings from the customer.

Hope for the resolution!!