[Resolved] Vodafone — Incorrect information in online store for bonus card

modanishivam

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan

I recharged my mobile with Rs. 84 bonus card and didn't received the mentioned benefits. I even talked to customer executive through live chat and they accepted that this was their mistake and told me that they could not do anything about it. When i recharged their was only one recharge of 84 but when i visited the site again their were two recharges with same rate 84. I have snapshots as proof and copy of chat.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

vodafone provided me a refund of rs. 84 but that is because I was going to port my number. Though I would like to request them not to provide incorrect information on their website

Vodafone India customer support has been notified about the posted complaint.

Jun 29, 2015

Updated by modanishivam I even tried to contact their service centre and live chat. They accept that site was on update but deny to take any action. Customer care are the worst they just keep me forwarding and keep on hold. I am very disappointed in vodafone. They are providing false information on their store. I even raised a complaint to vodafone but they are not accepting their fault.