[Resolved] Vodafone India — 2nd ADDON 3G Pack not activated | |||
I am Prashant Khankar ([protected]) from Mumbai and a corporate customer of ICICI Prudential. I have 2GB 3G Data monthly pack which got exhausted within mid of the month post which on 8th Feb I request ADDON 1GB 3G Data which also exhaust on 17th Feb. On 17th Feb I again requested for 1GB GB Data which was not activated stating customer can have for only 1 ADDON in one bill cycle as per policy(no communication recd so far. When I mailed to corporate assist they told me customer can opt for two different ADDON in one bill cycle. I had used 700 MB extra 3G data post 8th Feb due to non activation of ADDON plan I have also mailed the ADDON request snapshots. Req waiver on extra usage due to miscommunication from cse Was this information helpful? | |||
Dec 6, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Apr 03, 2015 Vodafone India Customer Care's response Hi Prashant, Your number was switched off when we called to update. Kindly share with us a suitable time between 9 AM to 6 PM to contact you. - Neha Regards Vodafone India Verified Support Apr 03, 2015 Vodafone India Customer Care's response Hi Prashanth, There was no response on the numbers you shared as the same were switched off. Kindly share an alt number & a suitable time to call and assist. Regards, Vodafone India Verified Support Apr 04, 2015 Vodafone India Customer Care's response Hi Prashanth, Please share an alternate number and the best time to call, as we were unable to speak with you when we called on your number. http://bit.ly/1GblMIb Regards, Vodafone India | |||
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Just to inform you if you have deactivated the mobile number how can you call and except the customer to pick your call or even call back.
Pathetic service, If you behave in this way with corporate customers i doubt what kind of service can a common man would except.