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Hi team,
Since january 2020 vodafone has started a scam where they are deducting main balance from customer in name of some wap download. I have asked them to give details but they are never able to give me the details of download. And as per my mobile storage and site visit, i don't have any unauthorized music or media download in my mobile. This issue was resolved in feb mid when it was time to recharge my number. And all my amount (21, 49, 21, 49) was refunded back. And as soon as i recharge my unlimited pack again they started this deduction. Mostly user don't even realize there balance deduction as we have unlimited pack. And we are not informed about deduction via msg or we cannot even find the deduction details in the my voda app deduction history.
Every time i complaint against this, i get a call from customer care saying they will not refund, and when i push it again they refund it. This whole process take around 2-3 week and by then again new deduction happens.
Kindly take strict action against this. Was this information helpful? | 
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