Vodafone India — 4g Data

mgawade

from Mumbai, Maharashtra

Address:

400068

I upgraded my sim to 4g on 1st may, 2017. I am eligible to get 4gb of 4g data. I applied for free 4g sim from following url:https://www.vodafone.in/discover/mobile-internet/upgrade-to-4g-sim?section=consumer.
In this it clearly says that "share your details to get 4g sim & avail 4gb free (10 days of validity) offer".
Attached the screen shots.

Still i haven't received any 4g data. I have continuously contacted the customer service. No response from customer care team. Even i am not able to talk to customer service on 198 as it says sorry can't process your request. I have schedule call back since 2 days. No call back from vodafone team. Worst experience with vodafone ever. Lost my trust towards vodafone.

Also attached the screen shot of email saying that "i have gone through your concern and have checked with my concern department, hence i would like to confirm you that i have raised request to assign you that benefit and the same will get done within 24 hours. Your service request number is: [protected]"

+2 photos

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Vodafone India customer support has been notified about the posted complaint.

May 25, 2017

Updated by mgawade Today I received an email saying that " on 01/05/2017 4GB data for sim upgradation has been assigned on your above mentioned Vodafone number and the same got expired on 11/05/2017." I this was so then why vodafone team process a request on this. Also find the request number and date.

[protected] - 5/5/2017 - I would like to confirm you that I have raised request to assign you that benefit and the same will get done within 24 hours. (And still it was not done.)

[protected] - 12/05/2017

They have told me that this has been received by you. Why are they lying now when the time has passed?

May 29, 2017

Updated by mgawade I got a mail saying that "I have taken a close look into this issue and would like to inform you that Mobile [protected]@249 2G data pack was already active from 22/04/2017 to 18/05/2017.

Further as checked 4 GB 4G promotional data benefits with 4G SIM upgrade was already assigned on 01/05/2017 to 10/05/2017.

Thus, you have enjoyed 4G speed benefits from data usage done from 01/05/2017 to 10/05/2017."

However no such think was done. I was on a Mobile [protected]@249 2G data pack during 22/04/2017 to 18/05/2017. I used my 2g unlimited pack only. The request was raised on 5th and 12th may. If this was done why vodafone team didn't told me about this. They haven't mentioned anything in all the previous emails and when I talked with the team. If I have used the 4g data, why my 2g data was used and why Vodafone send me sms saying that "Hi, you have used up the data allowance on your internet pack. Your speed has been reduced to up to 40Kbps."

I also didn't find any difference in the speed. Means your 4g and 2g don't have any difference?

After replying thaem they again sent me a mail saying that "There was data usage on the account due to which the charges have been deducted. As one time service gesture I can offer you a credit of Rs.50. Requesting you to revert so that we can do the needful and get this fixed. "

It's unbelievable, they are not upto their promises.