[Resolved] Vodafone India — 8860615628 balance deducted wrongly
Bibikramkr on Feb 7, 2018
Greetings of the day!
This mail is in regard to my vodafone number +91-[protected], which i am using almost more than 4 years. I believe, vodafone was for me a good service provider, until i faced problem for last 3 days.
So far, i lost balance 133 rs on 3rd feb 2017 for unknown reason, upon calling customer care i was told that deduction was done for value added service, which i never used, moreover i am a business man, i don't have time for these kind of thing to activate. It was so frustrating, as call was technically stopped, i realized only, when i couldn't make any call to 198. At the end because of poor service i opted for number portability, then i got a call from vodafone and i was assured that balance will be refunded in 24 hours. I waited more than 48 hours, just to mention i tried to contact on 198 from my friends' number and i was told to wait another 24 hours.
I was given the complaint reference no [protected] by shubham. Now i spoke to another customer care representative name ravi gautam, he mentioned that money was deducted for data. This sounds really ridiculous, as everyone has given different information.
I am really disappointed with this kind of service given my vodafone. This is really unexpected, how vodafone is deducting money just for no reason and upon complaining customer is getting so many reasons.
I will request you to look into this matter and refund my money at the earliest.
I hope, you will not disappoint a customer already using your service for 3-4 years. Hopefully, i wont need to go for other alternatives.
Looking forward to hear you.
With kind regards,
Complaint marked as Resolved Feb 7, 2018
I got call from Vodafone and balance refund was quickly done. thanks!
[Feb 07, 2018] Vodafone India customer support has been notified about the posted complaint.
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