Vodafone India — A Genuine Customer of Vodafone INDIA who is really Frustrated

Address:

Mumbai City, Maharashtra

Hi, I am Niket Dhruv from Mumbai INDIA, my Account No :[protected]. There are serious issues which I have faced during the last year : 1. I regularly get big amount invoices ( They are really big amount for me ), on finding out the same I call Customer care people to suggest me good alternative as per my usage.They suggest me to change the plans( which I keep doing regularly) but the problem is that they only provide information on Plans which are General while there are some GOOD Plans but those plan information is kept Secret for reasons unknown to me. 2. After getting frustrated I decide to end my long term relation with Vodafone ( I always had a emotional connect with Vodafone also I always saw it is a professional brand which operates in many countries ) and migrate to Idea ( Idea team assisted me in providing comprehensive information about their plans capping the Invoice amount quite substantially as per my usage) On informing Vodafone team the same, they suggest me to go for a Rs. 1299 plan which was never shared with me before ( as if it was as a secret Plan ) and requested me to continue for just another month and see the change.After taking a lot of permission & confirmation from their seniors managers ( which was very weird ) the customer service person on 23th June 2015 informs me that my plan is changed . Finally when I get the invoice today, i get to learn that the plan is the same as old and I get another Big Amount Invoice. When I call Customer Care they inform me that the plan has not changed and you need to pay the Invoice as per Old plan. When I protest that I feel cheated, they inform me after putting me through various channels that the most we can do us change your plan from next billing cycle. Sir, I might a small customer but still I feel any Customer needs some genuine and quality service from the company he has chosen as not only a service provider but also as a partner. I felt that before Quitting Vodafone, I should inform the Leader what is going on. Thanks, Niket