Vodafone India — about changing over from postpaid to prepaid plans

Address:

Vadodara, Gujarat

My grandfather had a sim card of vodafone one of our family member as linking of adhar became nesasary he went to submit his adhar card details.. He was told that he needs to change the name of sim of sim card owner. To change the name they transferred his prepaid connection to postpaid connection. Now after a month when we pay the bills we fid that it is far more higher then what he uses... So we went to the nodal office to change the plan.. But they are refusing to do so saying that according to company policy it can't be done till 3 months... So we agrre and go to them again after 3 months and they have the same answer that one more month is needed... We also asked them to close the connection but they are also refusing to do so. On the other hand their customer care says that there is no such rules