Vodafone India — Access bill charged

Address:	Jaipur, Rajasthan, 302017
Website:	WWW.Vodafone.in

I have vodafone postpaid number [protected], i have requested for activation of 3g internet pack of 1 gb on 17th feb-2016(With ref. No.[protected] through vodafone app. I have received the confirmation from the vodafone that your internet pack has been activated, so i used the internet for the whole month keeping in mind that i have the data pack. But when i have received the bill for the period the whole internet usage was charged rs. 879.89 in my bill as they have not activated the net pack even after giving the confirmation for the same. I have try to resolve this but didn't get any sufficient resolution from vodafone, so ultimately i have to pay whole bill cause to not disconnect my no. As they have informed that your connection will be disconnected or charge a penalty if not paid.

I need the refund of the access amount which was additionally charged apart from the monthly charges.

Please find the attached screen shot of vodafone request confirmation.

Thanks,
Anil sharma