Vodafone India — activating data services without request

Address:

Mumbai City, Maharashtra, 400064

My father is a senior citizen and has used phone number [protected] since 2005. He has never requested or used data services and doesn't even know how to use it. On 13/11/17 vodafone deducted rs 170 from his phone for data claiming that data services were activated. This seems like a racket to loot customers and senior citizens. I spoke with their customer care team who informed me that data services were activated at the time of registration of the number 10 years back. It only comes as a surprise that there has never been data usage prior to this. The registered complaint number provided to me was [protected]. There seemed to be no sense of ownership or willingness to provide a solution from vodafone. Upon further probing i was told to send an sms to deactivate service that should have never been activated to begin with. A shame that a company of this magnitude provides such poor customer experience.