Vodafone India — activating packs / caller tunes without consent

Ashwin Padmanaban

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600073

It’s not the first time i face this problem! They activate some or other pack and deduct the balance on my prepaid number and having to call the customer care to complaint and get the refund. They give some random reason that i had clicked on ad on 3rd party website etc. Which i never did. They fail to understand and the executives are rude in their stands that it is activated only by my consent.
One that i remember was english seeko pack that was recently activated.

Today it was a caller tune and 66 rs was deducted. Having called up they say the same reason. I haven’t opened my browser at all and had left the phone on charge.

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Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2019

Vodafone India Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our recent communication, we have informed you that Rs.66 has been credited in your account.

Regards,
Gipsy.

Sep 25, 2019

Updated by Ashwin Padmanaban I have now again been fooled by adding some English seeko pack without my request and 21 rs has been deducted ! This is very annoying and it’s the third time it’s happening to my number ! Can this be looked at on priority or else I’ll port my number out of Vodafone.

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Comments

prakash Aqua

from Visakhapatnam, Andhra Pradesh

V did not opt for any of the VAS services .
Even though v r charged for it. V request u to plz deactivated the services, and deduct the amount charged for it, as v did not active it nore used it.
V r ur customer since 10 years.
V hope u will clear our issues.
Thank u.

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