Vodafone India — Activation of packs and deducting balance without consent

Address:

712148

Recently, Deals Pack Weakly was activated and ₹35/- was deducted. Thought I did not activated such pack. It was done without my consent. Such irregularity is done by Vodafone and revert by customer care is, "we do not take any consent as the pack is activated over Internet".

Last time also two months ago same thing happened and when I threatened to complaint against them to TRAI they refunded the amount.

But now the complaint number 198 is also not working on my number.