[Resolved]  Vodafone India — Activation of Services

Address:

Mumbai City, Maharashtra

I was pleasantly surprised when I walked into the Vodafone gallery and learned that as a USA citizen I can get a new phone number activated in 20 minutes. Well my friends, let me tell you the reality is totally different. It took 32 hours to get the phone activated. Then it took another 8 hours of calling 111 to find out that I cannot get the ISD activated until the physical verification has been completed. Every time I called, I was told that it would be activated in 2 hours and then finally the 3rd time I demanded for an explanation and then the person (Ajit) explained they can only allow ISD once the physical verification has been completed. Really!? - This could not be explained in the beginning - before I communicated the new phone number to all my contacts? Now I cannot use my old SIM card to call ISD because people will be calling me on my new number. All they had to do is tell me and I would have waited. I am surprised in today's day of all these advanced technologies, Vodafone still has such antiquated processes. BTW - this has nothing to do with security and terrorism - this is merely a case of mistrust. All they need to do is ask for a Deposit.