Vodafone India — activation of wrong postpaid plan without intimation and stopping of mobile services

Ajeet Chouksey

from Partur, Maharashtra

Address:

Pune, Maharashtra, 412101

I got my prepaid mobile number converted to post paid number for a plan of rs 699. However my first bill i received was for rs 1800 approx. Also i requested customer care to change my plan request and send me the reviewed bill which never happened. In the next month i received another bill for rs 1800 along with late fee charges which i again asked for clarification. However the issue was not resolved and my mobile number was put out of service. I faced a lot of problems as it was my 10 yrs old number. I regret that i chose vodafone services. Please clarify the issue. I am also planning to raise a consumer court complaint against this act of company.

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Vodafone India customer support has been notified about the posted complaint.

Oct 16, 2018

Updated by Ajeet Chouksey i have tried to get the issue resolves and called customer care services atleast 10 times. However no agent was proficient enough to resolve the issue. I shall also be forwarding my bill copies soon.